All products are shipped out Canada Post Expediated Shipping within Canada. United States orders and International orders are sent Air Mail via Canada Post with no tracking unless expediated shipping arrangement is made. All Sales are FINAL SALES and we have NO REFUNDS. Once an order is place, it is deemed to be processed for immediate shipping. REFUNDS will only be processed if a product is no longer available or the product has been discontinued. Bobby Dazzler does reserve the right substitute the product ordered for a similar product of the same size or theme. Efforts will be made to remedy a situation should a product be shipped in error that was not ordered. Bobby Dazzler will attempt to send the correct item out upon receipt of the incorrect product should this situation arise. Arrangements for overnight, express air, or United Parcel Service can be made by contacting the store.